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Complaints Procedure

Justicia Mediation takes its professional responsibilities seriously. We will always try to resolve any issue that you are not happy about, informally with you in the first instance. If you have an issue that has not been resolved to your satisfaction by informal means, you can use our formal written complaints procedure below. 

Complaints Procedure: Welcome

The procedure is as follows:
1. Tell your mediator that you wish to make a formal complaint.
2. He/she will acknowledge the complaint and review the information. It may be that the mediator who dealt with your mediation is not best placed to respond. Where this is the case, you will be notified of who will be dealing with your complaint. You may also request that someone other than the mediator deals with the problem such as our complaints officer.
3. Your complaint will be dealt with promptly; usually within 10 working days. If we need longer, we will let you know.
4. We will always aim to put things right we did not provide you with the service that you should have received.
5. If you remain dissatisfied there may be other options open to you. Please contact us for further details. In exceptional circumstances you can contact the CMC.
6. Should you have any questions please contact us at:

Complaints Procedure: Text
Complaints Procedure: Contact

If you have a complaint you'd like to report then please get in touch with us by following the complaints procedure. If you have any questions surrounding the procedure, you can get in touch with us on 07368 224532

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Fitzroy Street, Fitzrovia, London W1T 6EB

07368 224532

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