What is Mediation and how does it work?

Mediation is a confidential and voluntary process which is much less formal than court proceedings in which a mediator helps those taking part in the mediation to negotiate a solution to the problem at hand. The mediator is an independent person who remains impartial throughout the process but encourages the participants to find a solution that can bring an end to the dispute.
The mediation process is about focussing on the interests of the participants.